Desert Nights

Desert Nights Casino
Rival

I About The Casino

Owner Group: Deckmedia
License: Rival
Year of Establishing: Mid. Sept. 2007

II Software

Software Provider: Rival
The games can be played both in Instant Play and Download.
It runs on Windows in both versions; however Mac-users can only use instant play.
The casino is currently not compactible for use on mobiles.

III Games Offered

Altogether there are 99 Casino games from which are: ♦ 42 video slots, ♦ 12 classic slot games, ♦ 17 I-Slots, ♦ 4 progressive slots, ♦ 7 video poker games and ♦ 11 table games and ♦ 6 Speciality Games

5 popular slot machines:

♦ Mystic Wolf
♦ Coins of Olympus
♦ Japan – o – Rama
♦ Ocean Treasures
♦ Heavy Weight Gold

Table Games & Video Poker

♦ Blackjack Variations: Single Hand Blackjack, Multi-hand Blackjack

♦ Video poker: Deuces and Joker, Deuces Wild, Jacks or Better, Joker Poker, Tens or Better, Double Joker and Aces and Faces

♦ Other table games: Baccarat, Craps, American Roulette, Casino War, Pai-Gow Poker, European Roulette, Caribbean Stud Poker, Red Dog and 3 Card Poker

♦ Speciality Games: Gunslingers Gold, Keno, Tiki Treasure, Sudoku, Penguin Payday, Vegas Jackpot Casino

IV Bonuses

Bonuses are mainly provided on a promotional basis thus no general statement in that matter can be made. Furthermore, many of these bonuses are granted individually and not on a broader basis. In addition there are different bonuses available in the Casino client as well.

Players that select Great British Pounds (GBP sterling) as their currency AND aren’t from the United Kingdom will NOT be eligible to receive any bonuses.

Bonus money cannot be withdrawn; it can only be put into play.

If the balance is less than the amount of the bonus a withdrawal is not possible.

Bonus money cannot be used to play: Baccarat, Blackjack, Caribbean Stud Poker, Craps, Progressive Slots, Video Poker, Casino War, Three Card, Keno, Red Dog, Roulette, Pai Gow DoubleUp,

Any bonus of 100% or more is sticky and non-cashable!

The maximum redemption amount that players can obtain due to winnings made from existing and previous free money promotions is $50.00 USD.

Deposit Bonuses

Players are granted up to 10 sign up bonuses starting with the first deposit.

The Welcome Bonus must be wagered 25x before being able to cashout.

Get $10 FREE
On the house to start – No Deposit Necessary! Play your favorite games for free and cashout your winnings!

$50 Refer a Friend
Receive a $50 free bonus for telling your friends about Desert Nights Casino.

15% Alternative Deposit Bonus
We actively encourage our customers to use one of our alternative deposit methods, for a list of all these alternative deposit methods please visit the Cashier page on the website.

Desert Nights Comp Points
Comp Points convert into real money & extra free spins!

Wagering requirements

To be able to withdraw funds from free money players need to wager 40 times the amount of the bonus received, players with no deposits made within the last 14 days will be subject to this rule.

Unless otherwise stated, all bonuses including Cash back bonuses, no-deposit bonuses etc. as well as the deposits made to redeem any aforementioned bonuses, must be wagered at least 15 times before withdrawing.

Wagering on all types of Blackjack, Video Poker, Craps, American & European Roulette and Baccarat will not count towards this wagering requirement.

Withdrawal requests before the wagering requirements have been met will be rejected until such time as the wagering requirements have been satisfied.

V VIP Scheme

There is a VIP program whereas the players start in the Bronze category and climb the ladder to Silver till they reach finally Gold.

GOLD
100% Monthly Reload Bonus up to $1000 FREE
35% extra on every deposit
Higher table limits
Extra Comp points as you wager
15% weekly Cash back
Birthday Bonus

SILVER
100% Monthly Reload Bonus up to $250 FREE
30% extra on every deposit
Higher table limits
Extra Comp points as you wager
10% weekly Cash back
Birthday Bonus

BRONZE
100% Monthly Reload Bonus up to $100 FREE
25% extra on every deposit
Extra comp points as you wager
5% Weekly Cash Back
Birthday Bonus

VIP requirements & Player Categorisation

There is no(!) information regarding the VIP-program on the website itself. However it is basically the same as in Sloto’Cash I suppose where customers have to inquire about their status themselves. For some inexplicable reason this is neither mentioned in the VIP-lounge nor in the customer support where I just found that: vip@desertnightscasino.com.

VI US-Players

US-Players are welcome.

VII Deposit Methods

Following banking methods are available for making a deposit:

The process itself is well illustrated and structured in the Casino cashier; however it’s just plain and simple information in a bureaucratic key. We are addressing our customers thus we should do it in a more eloquent and passionate way.

VIII Withdrawal Methods

Withdrawals are processed within up to 72 business hours. The casino processes withdrawals on most weekends, however this is not always possible. Please note that US withdrawals via wire-transfer may take up to 10 business working days and ewallet payments are instant after processing hours. There is a daily withdrawal limit of $2000

IX Customer Support

Players have two options in case they need support: email support & live chat.

E-Mail Support

Player Support: support@desertnightscasino.com

Finance: finance@desertnightscasino.com

VIP Manager: vip@desertnightscasino.com

Casino Manager: manager@desertnightscasino.com

There is no Fax support anymore (has yet to be removed from the website)

There is no phone support.

Conclusion

The colours are striking, the logo has stopping power! However due to that colourful scheme it’s easy to overlook essential elements: For example the live chat doesn’t stand out and is not favourable positioned. With all the pictures and super colourful thumbs the “Winners Delight” bonus is reduced to just one among “thousand”. The “Welcome Bonus” is on the other hand well stage managed – for my taste even too big. Insofar and with the proximity to the trademark logo, it could very well take attention awayfrom the logo itself.
The download is clearly visible but maybe the order could be optimized.
The games flashing in are a little bit designed too big for my taste. They take away attention from the “Progressive Total Jackpots” and vice versa. The “how to play” falls in the same category: it just vanishes among all the screaming colours and pictures, although it does contrast well from the background but it is simply too much of everything.

This also applies for the “Why play at DC” column as well as for the “latest winners”. Both are good ideas but due to the fact that every piece of free space is filled with something, they just do not stick out. Bottom line is: Users just do not pay enough attention to register everything. We carefully should think what we do feed them and where.
I just do not believe that we take the most advantage of the limited space we have, to present us in the best possible spot; hence give our customers good reason to play here. I think this should be rather pursued with information (why this is the place they should play) than advertisement.
Bonus Terms and Conditions is perfectly hidden in the bottom

FAQ

The FAQ is rather bulky, there are many
answers almost too many. In order not to
lose the overview it would make sense to
reduce the topics dealt with to the really
essential ones. Others which do not fall
in that category like: how long does the
download take, I would remove. They
distract from the important ones, which can
be answered easily.
The customers are lazy. If they do not
find immediately what they are looking for
in the FAQ, they will not hesitate to contact
costumer support.
The font size needs to be bigger as well.

Download

The font size has to be bigger. Besides that, the download works fine, although I would prefer a screen popping up rather than this bar in the bottom:

The download itself works fine and the logo is prominently displayed.

Cashier

Font size has to be bigger and
the structure overall better.
I would also prefer a short personal
instruction with some not too subtle
self-laudation a la:
100% trust, guarantee bla bla.

GAMES

The game section is chaotic. Firstly the respective thumbs should be bigger and in a contrasting colour. There is not one description regarding the games. The colour scheme is not favourable and the subsections are very hard to spot e.g.

Résumé

There is potential in the brand especially in regards of brand or recognition value but the implementation is just in a slipshod way.
Inaccuracies: Games which are even not available on Desert Nights are excluded from bonuses. Hardly any information especially concerning considering that this also has effects on the VIP-program. Besides that Spelling mistakes, no logical site structure, low usability and so on.
Bottom line: This casino certainly has potential but it’s currently not scooped out and these mentioned inconsistencies are just discrediting.