Box24Casino
I About The Casino
Owner Group: Deckmedia
License: Top Game
Year of Establishing: Oct. / Nov. 2009
II Software
Software Provider: Top Game
The games can be played both in Instant Play and Download
It runs on Windows in both versions however Mac-users can only use instant play
Currently no compactible for mobiles.
III Games Offered
Interestingly on the Box24 website there is talk of 120 casino games however after counting them I come to following conclusion: Altogether there are just 71 Casino games from which are: 31 video slots, 28 classic slot games, 4 video poker games and 8 table games.
5 popular slot machines:
♦ Glorious Rome
♦ Great Reef
♦ Summer Party
♦ Carnival of Venice
♦ Transylvania
Table Games & Video Poker
♦ Blackjack Variations: Royal Blackjack, Multihand Blackjack
♦ Video poker: Deuces and Joker, Deuces Wild, Jacks or Better, Joker Poker
♦ Other table games: Mini Baccarat, Roulette Crystal, Electronic Roulette, Keno, Casino War, Weed Whacker
IV Bonuses
Bonuses codes are mostly provided on a promotional basis thus no general statement in that matter can be made. Furthermore many of these bonuses are granted individually and not on a broader basis. Yet there are bonus codes used in the Casino client as well.
Bonus money cannot be withdrawn; it can only be put into play.
Bonus money can be used only to play Slots, Video Poker, Keno, Weed Whacker, Mini Baccarat, Casino War and Pull Tab casino Games;
Opening / Deposit Bonuses
Players are granted up to 10 sign up bonuses starting with the first deposit.
For opening a real account players are rewarded with a $24 free bonus – no deposit required.
| Bonus Type | Bonus | Match % |
| 1st Deposit Bonus | On first deposit of $25 up to $1000 | 200% |
| 2nd Deposit Bonus | On second deposit of $25 up to $1000 | 100% |
| 3rd Deposit Bonus | On third deposit of $25 up to $200 | 50% |
| 4th Deposit Bonus | On fourth deposit of $25 up to $200 | 100% |
| 5th Deposit Bonus | up to $1000 | 100% |
| 6th Deposit Bonus | up to $1000 | 50% |
| 7th Deposit Bonus | up to $1000 | 50% |
| 8th Deposit Bonus | up to $1000 | 200% |
| 9th Deposit Bonus | up to $1000 | 150% |
| 10th Deposit Bonus | up to $1000 | 100% |
Daily Specials
No bonus code is needed for daily specials.
Monday
10% Cashback for every deposit of $100
20% Cashback for every deposit of $250
30% Cashback for every deposit of $500
40% Cashback for every deposit of $1,000
Tuesday
Deposit $100 and get 100% bonus
Deposit $250 and get 150% bonus
Deposit $500 and get 200% bonus
Wednesday
One your second deposit of the day receive a 50% stairway bonus for every extra deposit you make!
*The amount has to be the same or bigger than the previous amount
*A player is entitled to a total of 500% bonus on this offer
Thursday
Ladies’ Day: 50% extra on every deposit you make! This casino promotion is available for all our lady players!
Friday
100% Free Chip for every deposit (this offer can be claimed only on Friday.)
Saturday
Every deposit brings you a 300% bonus, only at our casino site.
Sunday
Lucky 777 casino promotion: you’ll be rewarded with a $777 bonus for a deposit of $222.
Wagering requirements
In order to request a withdrawal, the Member must wager a minimum of 25 times the deposit amount and 25 times the corresponding Bonus amount.
In order to request a withdrawal from free Bonus Money, the Member must wager a minimum of 99 times the Bonus amount.
Cash Back Bonuses are not subject to any wagering requirements and can be withdrawn immediately after being awarded.
Different games contribute a different percentage to the wager and member’s bets are accounted toward the wagering requirements depending on the Games played, as follows:
The contribution rate is 100% for all slot games;
The contribution rate is 20% for video poker;
The contribution rate is 10% for roulette, casino war, mini-baccarat, keno and weed whacker;
The contribution rate is 2.5% for blackjack.”
VIP Scheme
There is a VIP program called RED Velvet Lounge awarding the members with following bonuses over the course of a month:
RedBox Bonus
On the 1st of each month your account will be credited with a 5% RedBox Bonus, based on total lost deposits – cashouts.
Weekly Play Bonus Offers
Monday to Thursday – Claim upto $2500 FREE in play bonus! 50% Match Play Bonus available on your first 5 deposits of $25 up to $1000.
Weekend Play Bonus Offers
Friday to Sunday – Claim up to $10,000 FREE 100% match play bonus! 100% Match Play Bonus available on your first 5 deposits of $25 up to $500.
Free Weekly Bonus
Receive $10 EVERY Friday, if you make a deposit between Friday and Thursday. Based on a min. deposit amount of $100 that’s not tied to any promotion.
Monthly Reload Bonus
Every month you will receive 100% Reload Bonus upto $500 FREE!
VIP requirements & Player Categorisation
This is the information from the Top Game manual and is stated like this in the back office as well.
Single deposit players Players, who performed only one deposit
Three deposits players Players, who performed 2 or 3 deposits
Five deposits players Players, who performed 4 or 5 deposits
Non VIP Players, who deposited $0 to $3000
VIP 1 Players, who deposited from $3001 to $5000
VIP 2 Players, who deposited from $5001 to $20000
VIP 3 Players, who deposited 20001$ and more
US-Players
US-Players are welcome despite the fact that we see the “non US-flag”. This symbol is not visible for US-American players logging in with a corresponding IP-address. We just see that “non US-flag” in Europe but the reason for that is still unclear.
Deposit Methods
Following banking methods are available for making a deposit:
| Deposit methods: |
The process itself is rather easy to follow however the description and guide needs to be revised: The font size is way too small, core statements could be bolted or somehow highlighted.
Withdrawal Methods
| Withdrawal methods: |
Withdrawal requests are reviewed every day, from Sunday to Thursday, within 72 hours from the moment the member placed a withdrawal request on the Box24Casino Account.
Withdrawal requests which are made after Thursday, 12.00 PM EST shall be reviewed starting the following Sunday.
The maximum withdrawal amount is up to $35,000 per week according to the Member’s VIP level [strangely the categorization used in the T & C is NOT in line with the information on VIP levels from the back office and TOP GAME manual] :
VIP Bronzelevel Members have up to a $1,000 maximum weekly withdrawal limit;
VIP Silver level Members have up to a $2,500 maximum weekly withdrawal limit;
VIP Gold level Members have up to a $5,000 maximum weekly withdrawal limit;
VIP Diamond level Members have up to a $10,000 maximum weekly withdrawal limit;
VIP Platinum level Members have up to a $25,000 maximum weekly withdrawal limit,
VIP Titanium level Members have up to a $35,000 maximum weekly withdrawal limit.
Customer Support
Players have several options in case they need support. Firstly there is a live chat in the casino cashier. Besides that making contact is possible via: Phone, email and fax. It’s not stated when this service is available however I assume like in the other Top Game Casino it is 24/7.
Support Numbers
Phone : 1-888-532-1915
Phone (Australia): 1-800-097-573
Phone (South Africa): 27-0-800-780-012
Fax: +1-703-563-9703
E-Mail Support
support@box24casino.com
General Inquiries & Customer Support
security@Box24Casino.com
Authentication Inquiries and Support
accounting@Box24Casino.com
Payout Inquiries and Support